Due to the Pandemic there have been a number of travel cancellations.
Here’s a templated letter that you can use to claim back travel costs.
Tour operator [COMPANY_NAME]
[ADDRESS], C.P. [POST_CODE], [LOCATION]
In [PLACE] , [DAY] of [MONTH] of [YEAR]
On [DATE], I made a reservation through your travel website [SPECIFY] to enjoy a trip from [PLACE] to [PLACE], with the following reference [DESCRIPTION]
The total cost of the trip amounted to [QUANTITY] euros, paid in full at the time of booking, as clearly shown in the document attached to this letter as # [NUMBER]
Due to the state of alarm as a result of COVID-19, this trip has been cancelled and, in accordance with the provisions of section 4 of article 36 of Royal Decree 11/2020, and article 160 of Royal Decree 1/2007, General Law for the Defense of Consumers and Users, I request a full refund of the amounts paid.
I request that the full amount be returned to me by bank transfer to the account number: [IBAN NUMBER]
Contact us today if your travel operator refuses to pay.