How to claim back travel expenses from a tour operator

Travel expenses covid-19

Due to the Pandemic there have been a number of travel cancellations.

Here’s a templated letter that you can use to claim back travel costs.

Tour operator [COMPANY_NAME]


Website: [SPECIFY]

In [PLACE] ,  [DAY] of [MONTH] of [YEAR]

Dear Sirs:

On [DATE], I made a reservation through your travel website [SPECIFY] to enjoy a trip from [PLACE] to [PLACE], with the following reference [DESCRIPTION]

The total cost of the trip amounted to [QUANTITY] euros, paid in full at the time of booking, as clearly shown in the document attached to this letter as # [NUMBER]

Due to the state of alarm as a result of COVID-19, this trip has been cancelled and, in accordance with the provisions of section 4 of article 36 of Royal Decree 11/2020, and article 160 of Royal Decree 1/2007, General Law for the Defense of Consumers and Users, I request a full refund of the amounts paid.

I request that the full amount be returned to me by bank transfer to the account number: [IBAN NUMBER]

Yours sincerely,


Downloadable form

Contact us today if your travel operator refuses to pay.

Maria Luisa Castro

Director and Founder
María founded CostaLuz Lawyers in 2006 and is the Firm’s Director. María is registered Lawyer number 2745 of the Cadiz Bar Association and is licensed to practice in all areas of law throughout Spain. Working closely with her team, María has developed the firm into one of the most highly regarded and trusted Spanish Law Firms acting for English-speaking clients with legal problems in Spain. We’re here to help. Contact us today for a free, no-obligation, initial legal orientation.

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